A farm store FAQ your buyers will actually read
Every store starts with these. Edit them in a tap. Buyers ask the same things before they order beef, eggs or honey: how to order, where to pick up, how to pay, how a half works and how much freezer space it takes. Your store opens with the answers already written.
How it works
- Ready on day oneThe starter answers go into your store when you open it, so your FAQ page is never empty.
- Your details fill inYour pickup places, ways to pay and contact email drop into the answers as you set them up.
- Yours to changeEdit the words, hide what does not fit or add more from the list below, all from your phone.
Below is the full list, worded the way a brand-new store gets it. Where you see words like "the pickup places listed when you order", your own details take their place.
27 ready-written answers, 16 of them in every new store from day one. The rest are one tap away in your FAQ editor.
- Ordering
- What is in stock
- Pickup
- Paying
- Beef shares: whole and half
- Boxes
- Single cuts
- Shipping
- Their account and emails
Ordering
How do I order?
Choose what you want on our website, pick a pickup time and place, and choose how to pay. You can see your order any time by signing in with your email address.
In every new store
Can I change or cancel my order?
Write to us at the email address on our Contact page as soon as you can and tell us what you would like to change.
In every new store
What if something I want is sold out?
Where you see a waiting list, add your name and email address. You will hear from us when it is back.
In every new store
Can I get the same order every week?
Yes, for most things. When you check out, choose to get it again every week, every two weeks or every four weeks (ready-made boxes cannot repeat). Sign in to skip the next one, pause it or stop it.
Add it with one tap · For: Repeat orders
What is in stock
Is everything on the website in stock?
What you see in our store is what we have now. Anything sold out says so, with a waiting list where we keep one.
Add it with one tap
Pickup
Where do I pick up my order?
You pick up at the pickup places listed when you order. You choose the place and the time when you order.
In every new store
What if I cannot make my pickup time?
Let us know as soon as you can at the email address on our Contact page, and we can talk about another time.
In every new store
Can someone else pick up my order?
Yes. Write to us at the email address on our Contact page with their name, and have them give your name at pickup.
Add it with one tap
Do you sell at a farmers market?
You can find us at the pickup places listed when you order. Order ahead and pick up there, or come by and see what we have that day.
Add it with one tap
Paying
How can I pay?
We take the ways to pay shown when you check out. You choose how to pay when you order.
In every new store
When do I pay?
It depends on what you order and how you pay. Checkout shows your choices, and when each one is due, before you place your order.
In every new store
Is there a fee for paying online?
If a way to pay carries a fee, checkout shows it before you pay, so you can choose another way.
Add it with one tap
Beef shares: whole and half
How does buying a whole or half work?
Reserve a whole or half on our whole and half page and pay a deposit to hold your spot. When it is ready, we send a final invoice based on the hanging weight, with your deposit already taken off.
In every new store · For: Whole and half shares, Stores that sell meat
What is hanging weight?
The weight of the carcass before it is cut and wrapped. You pay by hanging weight. What you take home weighs less, because bone, fat and trim come off when it is cut.
In every new store · For: Whole and half shares, Stores that sell meat
How much freezer space do I need?
It depends on the size of the animal and how you have it cut. Write to us at the email address on our Contact page before you reserve and we can give you an idea.
In every new store · For: Whole and half shares, Stores that sell meat
When will my whole or half be ready?
Each date shows on our whole and half page, with the spots left. We let you know when yours is ready to pick up.
Add it with one tap · For: Whole and half shares
How do I tell you how I want it cut?
Write to us at the email address on our Contact page with your choices, or ask us to help you choose.
Add it with one tap · For: Whole and half shares, Stores that sell meat
Boxes
What is in a box?
Each box of our products lists what is in it and its price. Open a box in our store to see it.
In every new store · For: Ready-made boxes
Can I change what is in a box?
Our boxes are packed as listed. To choose your own, pick single cuts in our store.
Add it with one tap · For: Ready-made boxes, Selling by the cut
Single cuts
Can I buy single cuts?
Yes. Choose the cuts you want in our store. Each one shows its weight and price.
In every new store · For: Selling by the cut, Stores that sell meat
How are cuts priced?
By the pound. Each package shows its weight and its price, so you know the total before you order.
In every new store · For: Selling by the cut, Stores that sell meat
Shipping
Do you ship?
We ship some of what we sell. Anything that can ship says so, and checkout offers shipping when your address is in a place we ship to.
In every new store · For: Shipping
How much is shipping?
Checkout shows the shipping cost before you pay.
Add it with one tap · For: Shipping
Their account and emails
Do I need an account?
You do not need a password. When you order, we email you a code to confirm it is you, and your orders are kept under your email address.
In every new store
How do I see my past orders?
Sign in with your email address: we email you a code, or use your password if you made one. Your orders, and anything you still owe, are in your account.
In every new store
How do I stop getting your emails?
Every email from us has an unsubscribe link at the bottom. You can also write to us at the email address on our Contact page.
Add it with one tap
How can I reach you?
Email our store at the email address on our Contact page or call the phone number on our Contact page.
Add it with one tap
Ready for your buyers?
Open a free store and the answers are there, or look at a demo store's FAQ to see them in place. Questions about selling online yourself are on our questions page, and plans are on the pricing page.